North image
The published configuration, listing, launch behavior, and support terms tied to the identified product.
Get help / Begin with the product ID
Name the build. Describe the break.
Send the exact North listing or product ID, the OS release and CPU, and a sanitized sequence of what happened. Never include secrets, authentication material, or regulated records.
CONTACT CHANNEL
support@hardenedvm.com
Use email for product, listing, subscription, and technical support questions. Support scope and service level depend on the product’s current AWS Marketplace listing.
Email supportInclude
- AWS listing title or product ID
- OS family and release
- CPU and AWS region
- Expected and observed behavior
- Relevant, sanitized error text
Do not include
- Passwords, private keys, tokens, or credentials
- Classified, controlled, export-controlled, privileged, or highly sensitive information
- Unredacted customer, patient, payment, or production data
Your system
Applications, identity, networks, accounts, data, monitoring, evidence, and environment-specific design.